Hammond Services Blog

David Hammond and his employees at Hammond Services are recognized nationally as “Contractor of the Month” by National Comfort Institute.  

NCI is the leader in HVAC diagnostics for both air flow and combustion related topics. They provide training, equipment and consultation to HVAC contractors around the world so they can
provide more comfortable and energy efficient homes and offices.

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Last April he discovered one of those new things when he attended the NCI Summit in Jacksonville. According to David, “I attended the pre-Summit training session with Rob Falke, and noticed that the other people in the session were pretty sharp. And somewhere in the middle of that training the light dawned.” He could see that the NCI air testing and diagnostic methods delivered the missing pieces to the puzzle of how to really separate his company from the competition, as well as increase revenues and profit.

In May David and his operations manager, Wayne Hughes attended the NCI Fast-Track Implementation class, and the entire picture came into clear view. By June David brought in onsite training for his staff to get everyone up to speed on the new processes. At first a few of the technicians and installers were a little hesitant about some of the changes. But it didn’t take long until they began to see the benefits in the systems they were servicing and installing, like reduced static pressures, increased airflow, and higher customer satisfaction. Like David, they were impressed and excited by how some relatively minor changes in what they were already doing could have such a major impact. In fact, David was so excited that he decided to take the balancing hood and go back into the field himself. He enjoys doing the follow-up testing and diagnostics whenever a CoolMaxx report indicates a need for system improvement. In one week he sold over $14,000 in duct renovations and has been averaging between 50-70% gross margins.

“NCI is the best thing that’s happened since we started the business”, David states without hesitation. “Now we know exactly where we’re headed in the future … air diagnostics.” And in the 6 weeks or so since Hammond’s implemented the new processes, he believes they have already recouped the cost of attending the Summit, implementation training, the onsite training, as well as the cost of new tools and instruments. He has already scheduled additional onsite training in August for carbon monoxide and combustion diagnostics and testing.

One last thing that David wanted to stress is that support for change like this has to come from the owner of the company. He emphasized, “The owner needs to be the primary champion if these changes are going to work and if you expect buy-in from your employees.”

Dedicated NCI members like Hammond Services are what help keep our industry strong and vibrant! So for all they do, join us in congratulating David and the great team at Hammond’s as our Member of the Month.

Find out more about them online at www.hammondservices.com