Congratulations to our plumber, Larry Watson, for winning the November Shining Moment Award. On the 1st Monday of each month we have a company meeting. One thing we do is recognize is select a monthly Shining Moment winner. The way this works is this: During the month anytime someone is recognized by a customer or fellow employee for a job well done, we make sure it is written down and put in a folder. Many
Larry Watson
times this consists of a customer calling us back just to tell how pleased they were with the service along with any details they want to share. Other times it may be a fellow employee who writes something about another employee who they feel has done something special worthy of recognition.
For November, Larry had 3 different Shining Moments in the folder as follows:
1. Thomas Nail, a customer, from Thomaston called us to tell that Larry had done a great job and that he appreciates Hammond Services as his service company.
2. Ed Hammond, company founder, is currently retired and working full time as a missionary for local church and home improvement projects. Recently Larry had volunteered his time on a Friday and Saturday to work on a children’s home project in Macon. Ed said that everyone on the project raved about what a great job Larry did. Ed wanted to make sure that Larry was recognized for his generous and unselfish contribution of time and energy.
3. Jeanne Hinson, Administrator for Thomaston Hospice, Inc., sent us a letter recognizing Larry for his plumbing work for one of their clients, Ms. Hancock. Jeanne said that she appreciated the service given to Ms. Hancock. She went on to say that Ms. Hancok’s wish was to have running water and be able to wash dishes. She said that this made her very happy.
It is with great pride that we awarded Larry the November, 2009 Shining Moment Award. He certainly desrved the recognition.