NCI Instructor, Paul Weibolt

On June 18-19, 2010 Hammond Services had on-site training conducted by NCI. The training course was titled “Air Diagnostics and Balancing”. Hammond Services had 14 employees attend this course, and employees from two other contractors also attended, one from Kentucky and the other from South Carolina. The purpose of the course was to train us all in new techniques to help our customers achieve greater energy efficiency and comfort.

When a typical heating and cooling contractor quotes the efficiency of the equipment (SEER or AFUE) and leads you to believe the new equipment will automatically deliver that efficiency, think again. Typical installed equipment only operates at 55% to 70% of rated capacity. In simple terms, 14 SEER air conditioning equipment could only operate like 7 SEER equipment. This is terrible, and it is an industry-wide problem. Now, with NCI’s approach to testing and measuring, we can identify and correct this problem.

While new high efficiency heating and cooling equipment may help, the number one factor in determining system efficiency is your duct system. Heating and cooling travels through ducts that are often too restrictive, damaged, poorly maintained, or improperly designed and installed from the beginning. A certified NCI contractor can fix many of these problems and increase your system’s delivered heating and cooling efficiency.

Measuring System Static Pressures

Hammond Services, now an NCI trained and certified contractor, will evaluate your existing duct design and look for deficiencies. Most duct systems have deficiencies, and these can be corrected while installing your new equipment. We will then measure the new system’s performance to prove te new system is functioning as designed. By taking this approach, we insure that you get the comfort and energy savings you’re paying for.

Hammond Services has always followed industry guidelines for duct design, and in most cases exceeded minimum design criteria. However, we are now discovering with the use of new test instruments and diagnostic techniques, that most systems are not performing as well as we originally thought.  The average delivered  cooling and heating efficiency of systems across the country is only 57%, according to NCI’s national database. This is shocking because it demonstrates that the focus on the equipment efficiencies alone is not working. That’s why Hammond Services is now implementing newly learned best practices to measure and deliver actual delivered efficiencies of 90% or better.

Now we can measure every customer’s system efficiency, and give it a SCORE. This will identify those opportunities for the greatest improvement. This will result in greater comfort and tremendous energy savings. We are very excited about this new technology and have invested heavily to make sure that our entire company is trained and certified accordingly.

Who are good candidates for this SCORE test? Actually we are doing it on every call. But those who stand the most to gain are those who have :

  • Higher than expected utility bills
  • Rooms that are hot or cold
  • Lower than expected air flow from your ducts
  • Systems that run all the time and seem to never cut off

 Give us a call at 770-227-5325 to have your system SCORE tested. Call now and see how you can get your system tested at no cost.

Hammond Services HVAC service technician, James Smith, was recently awarded the Employee of the Year (2009) by members of Hammond Services staff. James received the honor after being recognized as an Exceptional Employee throughout the year by his co-workers, customers, and management. Hammond Services employees are selected for this award by meeting high standards of customer service, and are nominated by their fellow employees.

“James Smith is an outstanding employee who brings value to our company far beyond the things suggested by his title,” said Hammond Services owner, David Hammond. “Not only does James perform his job as expected, he does a great job demonstrating to our customers how much we really care.  He goes above and beyond, every single day.”

James was formally honored in February at Hammond Services monthly end of the year meeting in Griffin, Georgia. He will also be featured in the company blog. “I am honored to receive this recognition”, James said. “If you really care about each customer, and the quality of your work, the customer can tell. I don’t feel like I did anything special. I just did my job to the best of my ability.”

Here’s some information that you may want to know!  It’s about a brand new rebate program being offered through the State to promote the purchase of Energy Star appliances. This is a limited program that started on Feb. 12th, and will end when the rebate money runs out. This can be combined with the current Federal Tax Credit program as well. Read Below for more details.

Since February 12, 2010, the State Energy Efficient Appliance Rebate Program provides Georgia residents with rebates ranging from $25 to $199 on ENERGY STAR rated appliances. ENERGY STAR appliances eligible for the program include clothes washers, dishwashers, air conditioners, heat pumps, furnaces, water heaters, refrigerators and freezers. The total amount available for rebates is $8.6 million. This is a first come, first serve program until the money is used up. Purchases made prior to February 12, 2010, will not be eligible.. Detailed information can be found here.

Installing a new cast iron tub

David Wall, Installing a new cast iron tub

If your home is at least 15 years old, one of the best things you can do to add value to your home is to upgrade the bathroom(s). Studies show that the money you spend on a bath upgrade will yield an attractive return on investment when you ever decide to sell your home.  A bath upgrade usually achieves one, if not all three, of the following:

1) improved quality and appearance, 2) improved comfort, and/or 3) water savings.

Check out a plumbing supply showroom or a home improvement box store and see for yourself what’s available these days. Give us a call and ask us for a free in-home consultation. We’ll come out and offer suggestions on things you can do to upgrade your bathroom(s).

A bath upgrade might just be the perfect Christmas present for a husband and wife to give to themselves.  If you’d like to find out more, give us a call.

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Ms. Revell

Long-time customer, Ms. Bertha Revell of Barnesville, is our monthly sign contest winner. She’s been a customer of ours for well over 15 years. Our technician, James Smith, has been doing her HVAC preventive maintenance tune-ups twice annually. Ms. Revell commented that she is very pleased with the service she gets from Hammond Services. She complimented James on his thoroughness and professionalism. She was presented with a check for $100 by owner, David Hammond, at her home on Friday, December 11, 2009.

We are very thankful for loyal customers like Ms. Revell.